Frequently Asked Question
1. Are you a manufacturer or a trader?
We are manufacturer AND trader, as we have own factories and also long term friendly cooperated sub-contractors. That is why we could provide one-stop service to worldwide customers.
2. What can you do for customer ?
One Stop Service
1).Manufacturing and supply various machinery parts.
2). Technical analysis and design
3).Factory audit, on-site production supervision, in-time feedback, pre-shipment quality inspection
3. How could you commit the product quality
1) all our factories were ISO certified.
2) more than 50% of New Densen’s products were sold to worldwide top 500 companies which located in North American, Western Europe, and Japan.
3) New Densen’s QC engineers will do on-site supervision and before EX-work quality inspection.
New Densen will issue inspection reports for customers’ approval before EX-work. New Densen will be
responsible for its reports and every parts no matter how long sold to customers.
4. What is your payment term?
1) Pattern and tooling: 50% prepaid as order deposit; balance 50% paid within 10 days after samples approved.
2)Sample : 50% prepaid as order deposit; balance 50% paid within 10 days after samples approved.
3)Product: 30% prepaid as order deposit;70% paid before EX-work.
If samples can’t be approved by customers and no need to redo new samples, deposit will be returned to customers.
Welcome customer place order with us through credit system (Trade Assurance), to get alibaba’s credit guarantee.
5. How long shall we get the quotation?
1-3 working days for simple products; 3-5 working days for complicated products